Booking and cancellation rules

Booking and cancellation rules

1.) The Accommodation Provider accepts reservations through its online reservation system and by e-mail.

2.) The Accommodation Provider sends a written offer to the Guest's written offer request. The accommodation provider's offer will cease to be binding if a declaration (order) regarding the acceptance of the offer with unchanged content is not received within 48 hours of the offer being sent, or a 30% advance payment of the accommodation fee is not received.

3.) The contract is concluded with written confirmation from the Accommodation Provider. The contract enters into force on the day the confirmation is sent, and the payment deadline within 48 hours is calculated from that date.

4.) The contract is considered a written contract, the request for quotation, the offer, the order and the confirmation are part of the contract.

5.) The contract must contain the following information about the Guest/Contracting Party and the reservation:

• Guest/Contracting party name,

• address (seat),

• phone number,

• e-mail address,

• date of arrival and departure

• number of nights

• number of arriving guests (adults, children under 18 broken down)

• room name

6.) The minimum number of nights that can be booked in the Villa varies from season to season, the current information about this can always be found here on the website.

7.) Verbal orders/reservations, modifications, agreements, and verbal confirmations from the Accommodation Provider are not contractual.

8.) The Accommodation Provider is entitled to stipulate different terms and conditions in its offer than these general terms and conditions.

9.) If the Guest permanently leaves the Villa before the end of the period specified in the contract, the Accommodation Provider is entitled to the full amount of consideration for the service specified in the contract.

10.) The Accommodation Provider has the right to resell accommodation that is vacated before the expiry date.

11.) The prior written consent of the Accommodation Provider is required for the extension of the accommodation service initiated orally or in writing by the Guest. In this case, the Accommodation Provider may demand full consideration for the services already provided, and may make the extension subject to the fulfillment of this condition.

12.) The contract may be amended or supplemented by the Guest and the Accommodation Provider together in writing.

Cancellation:

1.) You can cancel without penalty up to the 8th day before arrival.

4.) For the 1st to 7th day before arrival, the amount of the penalty is 100% of the advance payment.

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